Solving Incidents in Telecommunications Using a Multiagent System

Paolino, Lilyam and Paggi Straneo, Horacio and Alonso Amo, Fernando and López Gómez, Genoveva (2011). Solving Incidents in Telecommunications Using a Multiagent System. In: "2011 IEEE International Conference on Intelligence and Security Informatics (ISI)", 10/07/2011 - 12/07/2011, Pekin, China. ISBN 978-1-4577-0082-8. pp. 245-278.

Description

Title: Solving Incidents in Telecommunications Using a Multiagent System
Author/s:
  • Paolino, Lilyam
  • Paggi Straneo, Horacio
  • Alonso Amo, Fernando
  • López Gómez, Genoveva
Item Type: Presentation at Congress or Conference (Article)
Event Title: 2011 IEEE International Conference on Intelligence and Security Informatics (ISI)
Event Dates: 10/07/2011 - 12/07/2011
Event Location: Pekin, China
Title of Book: Proceedings of 2011 IEEE International Conference on Intelligence and Security Informatics (ISI)
Date: 2011
ISBN: 978-1-4577-0082-8
Subjects:
Faculty: Facultad de Informática (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This article presents the model and implementation of a multiagent fuzzy system (MAFS), to automate the search of solutions of incidents in telecommunications, expressed by the users in an imprecise way and, later, registered in a a knowledge base keeping their original vaguenesses and the relationships between the incidents considered as ancestors and descendants. The process of the fuzzy incidents, no matter their causes, is based on the application of a formula which transforms the intervals of the fuzzy incidents to a computational language and in the interaction between the different kinds of software agents and the humans. To search and suggest solutions of the incident originally stated, a search algorithm is used and illustrated with an example. The preliminary results obtained show the users' satisfaction, in a great percentage of the presented cases. The system is adaptive and allows to record new solutions for future users.

More information

Item ID: 12836
DC Identifier: http://oa.upm.es/12836/
OAI Identifier: oai:oa.upm.es:12836
Official URL: http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=5984102
Deposited by: Memoria Investigacion
Deposited on: 13 Dec 2012 11:03
Last Modified: 21 Apr 2016 12:09
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