Quality of bus services performance: benefits of real time passenger information systems

Monzón de Cáceres, Andrés and Hernández del Olmo, Sara and Cascajo Jiménez, Rocío (2013). Quality of bus services performance: benefits of real time passenger information systems. "Transport and Telecommunication Journal", v. 14 (n. 2); pp. 155-166. ISSN 1407-6160. https://doi.org/10.2478/ttj-2013-0013.

Description

Title: Quality of bus services performance: benefits of real time passenger information systems
Author/s:
  • Monzón de Cáceres, Andrés
  • Hernández del Olmo, Sara
  • Cascajo Jiménez, Rocío
Item Type: Article
Título de Revista/Publicación: Transport and Telecommunication Journal
Date: June 2013
ISSN: 1407-6160
Volume: 14
Subjects:
Freetext Keywords: Real Time Information, bus reliability, perceived quality of service
Faculty: Centro de Investigación del Transporte (TRANSyT) (UPM)
Department: Otro
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

One of the main problems in urban areas is the steady growth in car ownership and traffic levels. Therefore, the challenge of sustainability is focused on a shift of the demand for mobility from cars to collective means of transport. For this purpose, buses are a key element of the public transport systems. In this respect Real Time Passenger Information (RTPI) systems help people change their travel behaviour towards more sustainable transport modes. This paper provides an assessment methodology which evaluates how RTPI systems improve the quality of bus services performance in two European cities, Madrid and Bremerhaven. In the case of Madrid, bus punctuality has increased by 3%. Regarding the travellers perception, Madrid raised its quality of service by 6% while Bremerhaven increased by 13%. On the other hand, the users¿ perception of Public Transport (PT) image increased by 14%.

More information

Item ID: 26653
DC Identifier: http://oa.upm.es/26653/
OAI Identifier: oai:oa.upm.es:26653
DOI: 10.2478/ttj-2013-0013
Official URL: http://www.degruyter.com/view/j/ttj.2013.14.issue-2/ttj-2013-0013/ttj-2013-0013.xml?format=INT
Deposited by: Memoria Investigacion
Deposited on: 12 Apr 2015 07:44
Last Modified: 12 Apr 2015 07:44
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