Two risky and costly end-user related taboos when developing information systems: qualifications and accountability

Calderón Amaya, José Luis and Rodríguez Monroy, Carlos and Chaparro Pelaez, Jose Julian (2014). Two risky and costly end-user related taboos when developing information systems: qualifications and accountability. "Interciencia: Revista de ciencia y tecnología de América", v. 39 (n. 2); pp. 101-110. ISSN 0378-1844.

Description

Title: Two risky and costly end-user related taboos when developing information systems: qualifications and accountability
Author/s:
  • Calderón Amaya, José Luis
  • Rodríguez Monroy, Carlos
  • Chaparro Pelaez, Jose Julian
Item Type: Article
Título de Revista/Publicación: Interciencia: Revista de ciencia y tecnología de América
Date: February 2014
ISSN: 0378-1844
Volume: 39
Subjects:
Freetext Keywords: Critical risk Factors - Development and implementation - End-user capacities and attitude - Information system - Management challenges
Faculty: E.T.S.I. Industriales (UPM)
Department: Ingeniería de Organización, Administración de Empresas y Estadística
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This work highlights two critical taboos in organizations: 1)taking for granted the quality of certain capabilities and attitudes of the end-user representatives (EUR) in information systems development projects (ISDP), and 2) the EUR´s inherent accountability for losses in IS investments. These issues are neither addressed by theory nor research when assessing success/ failure. A triangulation approach was applied to combine quantitative and qualitative methods, having convergent results and showing that in problematic cases, paradoxically, the origin of IS rejection by end users (EU) points towards the EUR themselves. It has been evaluated to what extent some EUR factors impacted a macro ISDP involving an enterprise resource planning (ERP) package, ranking the ‘knowledge of the EUR’ as the main latent variable. The results validate some issues found throughout decades of praxis, confirming that when not properly managed the EUR role by itself has a direct relationship with IS rejection and significant losses in IS investments.

More information

Item ID: 29480
DC Identifier: http://oa.upm.es/29480/
OAI Identifier: oai:oa.upm.es:29480
Official URL: http://www.interciencia.org/v39_02/index.html
Deposited by: Memoria Investigacion
Deposited on: 11 Nov 2014 16:26
Last Modified: 01 Apr 2016 11:53
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