Key quality factors at urban interchanges.

Dell Asin, Giulia and Monzón de Cáceres, Andrés and López Lambas, María Eugenia (2014). Key quality factors at urban interchanges.. "Proceedings of the ICE - Transport", v. - (n. -); pp. 1-10. ISSN 0965-092X.


Title: Key quality factors at urban interchanges.
  • Dell Asin, Giulia
  • Monzón de Cáceres, Andrés
  • López Lambas, María Eugenia
Item Type: Article
Título de Revista/Publicación: Proceedings of the ICE - Transport
Date: 16 May 2014
ISSN: 0965-092X
Volume: -
Freetext Keywords: Rail and bus stations, statistical analysis, transport planning.
Faculty: E.T.S.I. Caminos, Canales y Puertos (UPM)
Department: Ingeniería Civil: Transportes [hasta 2014]
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Quality of service should not be overlooked in public transport planning and policy making, as it influences modal shift from car use to more sustainable means. Little research has been conducted on the quality of public transport interchanges from the perspective of current travellers (i.e. perceived quality). This work is thus aimed at identifying key quality factors in urban interchanges, through an exploratory approach (multiple correspondence analysis) that provides novel elements for further research. The methodology was applied at interchanges in Madrid and Gothenburg and the data used in the analysis were collected through customer satisfaction surveys conducted in 2011. The analysis identified five key quality factors per interchange. Ticketing plays a key role at both interchanges while physical and environmental issues emerged at Avenida de America in Madrid, and services, temporal issues and interconnectivity characterise Gothenburg central station. Compared with other quality aspects, classical issues such as safety/security and information are not perceived as important by intermodal travellers.

Funding Projects

FP7234083HERMESUnspecifiedHigh Efficient and Reliable arrangeMEnts for CroSsmodal Transport

More information

Item ID: 30545
DC Identifier:
OAI Identifier:
DOI: 10.1680/tran.13.00039
Official URL:
Deposited by: Memoria Investigacion
Deposited on: 02 Sep 2014 16:02
Last Modified: 11 Apr 2019 11:25
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