Assessment of innovative measures implemented in European bus systems using key performance indicators

Cascajo Jiménez, Rocío and Monzón de Cáceres, Andrés (2014). Assessment of innovative measures implemented in European bus systems using key performance indicators. "Public Transport", v. 6 (n. 3); pp. 257-282. ISSN 1866-749X. https://doi.org/10.1007/s12469-014-0085-0.

Description

Title: Assessment of innovative measures implemented in European bus systems using key performance indicators
Author/s:
  • Cascajo Jiménez, Rocío
  • Monzón de Cáceres, Andrés
Item Type: Article
Título de Revista/Publicación: Public Transport
Date: October 2014
ISSN: 1866-749X
Volume: 6
Subjects:
Freetext Keywords: Assessment of innovative measures; Multicriteria analysis; Key performance indicators; European bus systems
Faculty: E.T.S.I. Caminos, Canales y Puertos (UPM)
Department: Ingeniería Civil: Transporte y Territorio
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This paper reports the results of the assessment of a range of measures implemented in bus systems in five European cities to improve the use of public transport by increasing its attractiveness and enhancing its image in urban areas. This research was conducted as part of the EBSF project (European Bus System of the Future) from 2008 to 2012. New buses (prototypes), new vehicle and infrastructure technologies, and operational best practices were introduced, all of which were combined in a system approach. The measures were assessed using multicriteria analysis to simultaneously evaluate a certain number of criteria that need to be aggregated. Each criterion is measured by one or more key performance indicators (KPI) calculated in two scenarios (reference scenario, with no measure implemented; and project scenario, with the implementation of some measures), in order to evaluate the difference in the KPI performance between the reference and project scenario. The results indicate that the measures produce a greater benefit in issues related to bus system productivity and customer satisfaction, with the greatest impact on aspects of perceptions of comfort, cleanliness and quality of service, information to passengers and environmental issues. The study also reveals that the implementation of several measures has greater social utility than very specific and isolated measures.

More information

Item ID: 33363
DC Identifier: http://oa.upm.es/33363/
OAI Identifier: oai:oa.upm.es:33363
DOI: 10.1007/s12469-014-0085-0
Official URL: http://link.springer.com/article/10.1007%2Fs12469-014-0085-0
Deposited by: Memoria Investigacion
Deposited on: 23 Jan 2015 19:10
Last Modified: 27 Jan 2015 17:10
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