ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence

Lema Moreta, Lohana Mariella (2015). ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence. Tesis (Master), E.T.S. de Ingenieros Informáticos (UPM).

Descripción

Título: ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence
Autor/es:
  • Lema Moreta, Lohana Mariella
Director/es:
  • Calvo-Manzano Villalón, José Antonio
Tipo de Documento: Tesis (Master)
Título del máster: Ingeniería del Software
Fecha: Junio 2015
Materias:
Escuela: E.T.S. de Ingenieros Informáticos (UPM)
Departamento: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Licencias Creative Commons: Reconocimiento - Sin obra derivada - No comercial

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Resumen

The backdrop of actual problematic about the implementation of Information Technology (IT) services management in Small and Medium Enterprises (SMEs) will be described. It will be exposed the reasons why reaching a maturity/capability level through well-known standards or the implementation of good software engineering practices by means of IT infrastructure Library are really difficult to achieve by SMEs. Also, the solutions to the exposed problems will be explained. Also master thesis goals are presented in terms of: purpose, research questions, research goals, objectives and scope. Finally, thesis structure is described.

Más información

ID de Registro: 36237
Identificador DC: http://oa.upm.es/36237/
Identificador OAI: oai:oa.upm.es:36237
Depositado por: Biblioteca Facultad de Informatica
Depositado el: 19 Jun 2015 08:04
Ultima Modificación: 04 Feb 2016 12:05
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