ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence

Lema Moreta, Lohana Mariella (2015). ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence. Thesis (Master thesis), E.T.S. de Ingenieros Informáticos (UPM).

Description

Title: ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence
Author/s:
  • Lema Moreta, Lohana Mariella
Contributor/s:
  • Calvo-Manzano Villalón, José Antonio
Item Type: Thesis (Master thesis)
Masters title: Ingeniería del Software
Date: June 2015
Subjects:
Faculty: E.T.S. de Ingenieros Informáticos (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

The backdrop of actual problematic about the implementation of Information Technology (IT) services management in Small and Medium Enterprises (SMEs) will be described. It will be exposed the reasons why reaching a maturity/capability level through well-known standards or the implementation of good software engineering practices by means of IT infrastructure Library are really difficult to achieve by SMEs. Also, the solutions to the exposed problems will be explained. Also master thesis goals are presented in terms of: purpose, research questions, research goals, objectives and scope. Finally, thesis structure is described.

More information

Item ID: 36237
DC Identifier: http://oa.upm.es/36237/
OAI Identifier: oai:oa.upm.es:36237
Deposited by: Biblioteca Facultad de Informatica
Deposited on: 19 Jun 2015 08:04
Last Modified: 04 Feb 2016 12:05
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