A tool for the analysis of change management processes in software development cycles

Abstract

Change management processes theory specifies the life cycle of a change through an organization. It is a wellknown process present in day-to-day operations, with up to hundreds of changes passing through its phases each day. There is a broad range of tools that help with keeping track of each of those changes. However, the use of these tools, and hence the process itself, is not always translated perfectly into an organization. Therefore, it is necessary to analyse how the process has been implemented and how to correct it. Change management systems often offer some degree of analysis, but it is either too little or too obtuse. In this paper we present a tool that can help analyse the data gathered by these systems in order to detect bottle-necks and irregularities in a visual way tailored to the special time needs of the data.