Citation
Prieto Remón, Tomás and Cobo Benita, José Ramón and Ortiz Marcos, Isabel and Uruburu Colsa, Ángel
(2014).
Conflict resolution to project performance.
In: "28th IPMA World Congress", September 29-30 and October 1, 2014, Rotterdam, The Netherlands. pp. 1-12.
Abstract
Conflict resolution is a key issue to manage when dealing with diverse stakeholders. By analyzing in depth the most relevant and implicit aspects of the construct "conflict", this study focuses on examining how the five main strategies in solving common disagreements are adopted by considering different conflict sources. Hypotheses are tested using data collected from both the academic and business world. Perceptions of project managers and team members allows the authors not only to find significant differences by role played or type of organization, but to narrow the design of future approaches to investigate the relation between conflict and project performance. More specifically, the research indicates that project managers adopt confronting and compromising styles in most cases as first options, highlighting the influence of responsibility degree factor in how issues are undertaken within a project team.