Servicio de Coaching sobre Health Cloud en el sector sanitario

Escribano Fernández, Guillermo Jesús (2019). Servicio de Coaching sobre Health Cloud en el sector sanitario. Proyecto Fin de Carrera / Trabajo Fin de Grado, E.T.S.I. de Sistemas Informáticos (UPM), Madrid.

Description

Title: Servicio de Coaching sobre Health Cloud en el sector sanitario
Author/s:
  • Escribano Fernández, Guillermo Jesús
Contributor/s:
  • Sánchez Sánchez, José Luis
Item Type: Final Project
Degree: Grado en Ingeniería de Computadores
Date: July 2019
Subjects:
Freetext Keywords: Customer Relationship Management (CRM)
Faculty: E.T.S.I. de Sistemas Informáticos (UPM)
Department: Sistemas Informáticos
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

En este Proyecto Fin de Grado, se ha realizado la implementación de un servicio de coaching sobre la plataforma en nube de Health Cloud. Para ser más precisos, un servicio de coaching es un sistema de entrenamiento personalizado, realizado por un especialista médico con un paciente, que tiene como objetivo principal mejorar la salud del mismo a través de una serie de tareas y guiones, que animan a mejorar sus hábitos de vida. Se trata de una solución muy novedosa en el sistema sanitario europeo, ya que solo se ha realizado este tipo de adquisiciones en aseguradoras de salud norteamericanas. Por ello ha supuesto un gran desafío el adecuar las características de un CRM, en este caso "Salesforce Health Cloud", pero a su vez es una enriquecedora experiencia, descubrir que esta solución es 100% modulable y reporta enormes beneficios en sector sanitario, al mejorar la calidad de vida del paciente y a la vez las aseguradoras médicas reportan beneficios en forma de disminución de gastos médicos relacionados. Abstract: In this Final Degree Project, It implemented a coaching service on the cloud platform of Salesforce Health Cloud. To be more precise, a coaching service is a custom training system, performed by a medical specialist with a patient, whose main objective is to improve the health of the patient through a series of tasks and scripts, which encourage them to improve their habits of life. It is a very novel solution in the European healthcare system, and this type of acquisitions has only been made in North American health insurers. For example, the proper characteristics of a CRM, in this case "Salesforce Health Cloud", has been a great challenge, but at the same time it is a unique experience, to discover that this solution is 100% modular and reports the benefits in the health sector, By improving the quality of the patient's life, medical insurers report the benefits in terms of reducing medical expenses.

More information

Item ID: 56442
DC Identifier: http://oa.upm.es/56442/
OAI Identifier: oai:oa.upm.es:56442
Deposited by: Biblioteca Universitaria Campus Sur
Deposited on: 16 Sep 2019 06:39
Last Modified: 16 Sep 2019 06:39
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