Study of user experience design of digital financial services

Pinto López, Renato (2020). Study of user experience design of digital financial services. Thesis (Master thesis), E.T.S. de Ingenieros Informáticos (UPM).

Description

Title: Study of user experience design of digital financial services
Author/s:
  • Pinto López, Renato
Contributor/s:
  • Villalba Mora, Elena
Item Type: Thesis (Master thesis)
Masters title: Human Computer Interaction and Design
Date: July 2020
Subjects:
Faculty: E.T.S. de Ingenieros Informáticos (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This Master Thesis is focused on a research on the field of digital financial services focused on money transfer and payments. The main purpose of the work is to analyse and understand what is happening now in the industry, and how it has evolved so we can define some direction for the next steps. The thesis has been developed while working at the company Vipera Ibérica S.L., which is specialized in the development of digital payment methods. For this, a user-centered design approached has been used, dividing the research process in two parts: desk research and user interviews. The analysis of the entire research has led to several conclusions on how these services are approached, and also some ideas on what the next steps would be to take. The conclusions of this Master Thesis will provide some initial points in which to base the design of new concepts in money transfer and payment services or iterate existing ones.

More information

Item ID: 63065
DC Identifier: http://oa.upm.es/63065/
OAI Identifier: oai:oa.upm.es:63065
Deposited by: Biblioteca Facultad de Informatica
Deposited on: 21 Jul 2020 19:56
Last Modified: 21 Jul 2020 19:56
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