Ranking online services by the core areas of trustworthiness

Guamán Loachamín, Danny Santiago and Álamo Ramiro, Jose Maria del and Veljanova, Hristina and Haselbacher, Anna and Caiza Ñacato, Julio César (2019). Ranking online services by the core areas of trustworthiness. "Revista Ibérica de Sistemas e Tecnologias de Informação" (n. E19); pp. 465-478. ISSN 1646-9895.

Description

Title: Ranking online services by the core areas of trustworthiness
Author/s:
  • Guamán Loachamín, Danny Santiago
  • Álamo Ramiro, Jose Maria del
  • Veljanova, Hristina
  • Haselbacher, Anna
  • Caiza Ñacato, Julio César
Item Type: Article
Título de Revista/Publicación: Revista Ibérica de Sistemas e Tecnologias de Informação
Date: April 2019
ISSN: 1646-9895
Subjects:
Freetext Keywords: Trust; Trustworthiness; Social Science and Humanities; Assessment; Online services
Faculty: E.T.S.I. Telecomunicación (UPM)
Department: Ingeniería de Sistemas Telemáticos [hasta 2014]
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

Citizens’ trust in online services remains very low as they come across certain difficulties in appraising their trustworthiness. Existing trustworthiness-related labels and seals struggle to be acknowledged by users. However, they have overshadowed by concerns related to the quality of service, without paying much attention to other core areas of trustworthiness derived from ethics, law, and sociology. In addition, usability issues have limited their adoption so that users can make an informed decision about a particular online service based on their specific needs. To fill these gaps, this paper builds on earlier work that defines a set of criteria for trustworthiness that emerged from an interdisciplinary discussion involving ethical, sociocultural, legal, business, and technological perspectives, and proposes a framework for ranking online services according to their quantitative level of trustworthiness and the user preferences. By using an excerpt from the criteria, we demonstrate the feasibility of the proposed framework.

Funding Projects

TypeCodeAcronymLeaderTitle
Horizon 2020731711TRUESSEC.EUDigital CatapultTRUst-Enhancing certified Solutions for SEcurity and protection of Citizens rights in digital Europe

More information

Item ID: 63605
DC Identifier: http://oa.upm.es/63605/
OAI Identifier: oai:oa.upm.es:63605
Official URL: https://search.proquest.com/docview/2260411523
Deposited by: Memoria Investigacion
Deposited on: 27 Sep 2020 08:32
Last Modified: 27 Sep 2020 08:32
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