User Perception of Transfers in Multimodal Urban Trips: A Qualitative Study

Cascajo Jiménez, Rocío and López Suárez, Elena and Herrero, Fernando and Monzón de Cáceres, Andrés (2018). User Perception of Transfers in Multimodal Urban Trips: A Qualitative Study. "International Journal of Sustainable Transportation", v. 13 (n. 6); pp. 393-406. ISSN 1556-8334. https://doi.org/10.1080/15568318.2018.1476632.

Description

Title: User Perception of Transfers in Multimodal Urban Trips: A Qualitative Study
Author/s:
  • Cascajo Jiménez, Rocío
  • López Suárez, Elena
  • Herrero, Fernando
  • Monzón de Cáceres, Andrés
Item Type: Article
Título de Revista/Publicación: International Journal of Sustainable Transportation
Date: 31 December 2018
ISSN: 1556-8334
Volume: 13
Subjects:
Freetext Keywords: Focus Groups, Multimodal Public Transport, Transfer Penalty, User Perception
Faculty: Centro de Investigación del Transporte (TRANSyT) (UPM)
Department: Ingeniería Civil: Transporte y Territorio
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

The aim of this article is to identify the factors affecting user perception of transfers in order to reduce the penalty associated with transfers. Policy makers can thus concentrate on the most relevant factors to achieve a more effective investment of public funds. We carried out an extensive review of the literature and identified a total of 45 factors. A qualitative study was then conducted in two Spanish cities, Vitoria and Madrid, consisting of various focus groups stratified by age. The results indicate that a combination of factors influence the perception of transfers. Time spent during transfers, both walking and waiting, is the main penalty associated with transfers. However, the provision of real-time passenger information helps reduce the perceived waiting time. Differences were found between cities and age groups. Two new factors were identified, mainly in Madrid: mental effort and activity disruption. We, therefore, advise policy makers to concentrate their efforts on providing real-time information to passengers, improving the frequency and reliability of services, and designing transfer areas to ensure continuity between transport modes and between information and communication systems.

Funding Projects

TypeCodeAcronymLeaderTitle
Government of SpainTRA2013-45239-RUnspecifiedUnspecifiedPenalización de las transferencias en viajes multietapa: percepción del usuario

More information

Item ID: 64336
DC Identifier: http://oa.upm.es/64336/
OAI Identifier: oai:oa.upm.es:64336
DOI: 10.1080/15568318.2018.1476632
Official URL: https://www.tandfonline.com/doi/full/10.1080/15568318.2018.1476632
Deposited by: Memoria Investigacion
Deposited on: 05 Oct 2020 13:56
Last Modified: 05 Oct 2020 13:56
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