Added Value of a Customized Transit App for Metropolitan Bus Trips

Romero Morales, Carlos and Monzón de Cáceres, Andrés and Alonso Ramos, Andrea and Raky, Julio (2020). Added Value of a Customized Transit App for Metropolitan Bus Trips. In: "22nd Euro Working Group on Transportation Meeting - EWGT 2019", September 18-20, 2019, Barcelona, Spain. pp. 513-520. https://doi.org/10.1016/j.trpro.2020.03.126.

Description

Title: Added Value of a Customized Transit App for Metropolitan Bus Trips
Author/s:
  • Romero Morales, Carlos
  • Monzón de Cáceres, Andrés
  • Alonso Ramos, Andrea
  • Raky, Julio
Item Type: Presentation at Congress or Conference (Other)
Event Title: 22nd Euro Working Group on Transportation Meeting - EWGT 2019
Event Dates: September 18-20, 2019
Event Location: Barcelona, Spain
Title of Book: Transportation Research Procedia
Date: 2020
Volume: 47
Subjects:
Freetext Keywords: Real-Time Information, Bus Passengers, Transit App
Faculty: E.T.S.I. Caminos, Canales y Puertos (UPM)
Department: Ingeniería Civil: Transporte y Territorio
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

Bus passengers require reliable and real-time information but the existing systems still do not fully satisfy their needs. Within the framework of the European project HARMONY, a transit app has been developed in Madrid Region to improve the information that passengers receive from metropolitan buses. It enables an option for passengers to send incidences to operators in real-time. A SWOT matrix has been built and a two-stage consultation to passengers has been carried out to know the current transit app market and to detect gaps in the users' needs, leading to the features to be implemented. None of the existing apps allow a bi-directional communication between operators and passengers. Survey results reveal that apps like Google Maps do not compete with specific transit apps that include real-time information because daily commuters require that specific information of their routes.

More information

Item ID: 65365
DC Identifier: http://oa.upm.es/65365/
OAI Identifier: oai:oa.upm.es:65365
DOI: 10.1016/j.trpro.2020.03.126
Official URL: https://www.sciencedirect.com/science/article/pii/S2352146520303252?via%3Dihub
Deposited by: Memoria Investigacion
Deposited on: 16 Nov 2020 15:51
Last Modified: 16 Nov 2020 15:51
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