Export: A survey on service quality description

Kritikos, Kyriakos and Pernici, Barbara and Plebani, Pierluigi and Cappiello, Cinzia and Carro Liñares, Manuel and Comuzzi, Marco and Benbernou, Salima and Brandic, Ivona and Kertész, Attila and Sztaki, Mta and Parkin, Michael (2013). A survey on service quality description. "ACM Computing Surveys", v. 46 (n. 1); pp.. ISSN 0360-0300. https://doi.org/10.1145/2522968.2522969.

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