Garitagoitia Martin, Juan Manuel and Gómez Blas, Nuria and Cuvillo Martínez-Ridruejo, Carlos del and Mingo López, Fernando de (2013). Business Process Optimization in Madrid City Council.. "WSEAS Transactions on Business and Economics", v. 10 (n. 3); pp. 269-274. ISSN 2224-2899.