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Quality of bus services performance: benefits of real time passenger information systems
Citation
Monzón de Cáceres, Andrés 
ORCID: https://orcid.org/0000-0001-7265-2663, Hernández del Olmo, Sara and Cascajo Jiménez, Rocío ORCID: https://orcid.org/0000-0002-9962-4475
(2013).
Quality of bus services performance: benefits of real time passenger information systems.
"Transport and Telecommunication Journal", v. 14
(n. 2);
pp. 155-166.
ISSN 1407-6160.
https://doi.org/10.2478/ttj-2013-0013.
Description
| Title: | Quality of bus services performance: benefits of real time passenger information systems |
|---|---|
| Author/s: |
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| Item Type: | Article |
| Título de Revista/Publicación: | Transport and Telecommunication Journal |
| Date: | June 2013 |
| ISSN: | 1407-6160 |
| Volume: | 14 |
| Subjects: | |
| Freetext Keywords: | Real Time Information, bus reliability, perceived quality of service |
| Faculty: | Centro de Investigación del Transporte (TRANSyT) (UPM) |
| Department: | Otro |
| Creative Commons Licenses: | Recognition - No derivative works - Non commercial |
Abstract
One of the main problems in urban areas is the steady growth in car ownership and traffic levels. Therefore, the challenge of sustainability is focused on a shift of the demand for mobility from cars to collective means of transport. For this purpose, buses are a key element of the public transport systems. In this respect Real Time Passenger Information (RTPI) systems help people change their travel behaviour towards more sustainable transport modes. This paper provides an assessment methodology which evaluates how RTPI systems improve the quality of bus services performance in two European cities, Madrid and Bremerhaven. In the case of Madrid, bus punctuality has increased by 3%. Regarding the travellers perception, Madrid raised its quality of service by 6% while Bremerhaven increased by 13%. On the other hand, the users¿ perception of Public Transport (PT) image increased by 14%.
More information
| Item ID: | 26653 |
|---|---|
| DC Identifier: | https://oa.upm.es/26653/ |
| OAI Identifier: | oai:oa.upm.es:26653 |
| DOI: | 10.2478/ttj-2013-0013 |
| Official URL: | http://www.degruyter.com/view/j/ttj.2013.14.issue-... |
| Deposited by: | Memoria Investigacion |
| Deposited on: | 12 Apr 2015 07:44 |
| Last Modified: | 12 Apr 2015 07:44 |
