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ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence
Citation
Lema Moreta, Lohana Mariella (2015). ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence. Thesis (Master thesis), E.T.S. de Ingenieros Informáticos (UPM).
Description
| Title: | ITIL in Small to Medium-Sized Enterprises: toward a proposal based on an ITIL processes implementation sequence and a pofile scheme strategy for implementing the first process in the sequence |
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| Item Type: | Thesis (Master thesis) |
| Masters title: | Ingeniería del Software |
| Date: | June 2015 |
| Subjects: | |
| Faculty: | E.T.S. de Ingenieros Informáticos (UPM) |
| Department: | Lenguajes y Sistemas Informáticos e Ingeniería del Software |
| Creative Commons Licenses: | Recognition - No derivative works - Non commercial |
Abstract
The backdrop of actual problematic about the implementation of Information Technology (IT) services management in Small and Medium Enterprises (SMEs) will be described. It will be exposed the reasons why reaching a maturity/capability level through well-known standards or the implementation of good software engineering practices by means of IT infrastructure Library are really difficult to achieve by SMEs. Also, the solutions to the exposed problems will be explained. Also master thesis goals are presented in terms of: purpose, research questions, research goals, objectives and scope. Finally, thesis structure is described.
More information
| Item ID: | 36237 |
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| DC Identifier: | https://oa.upm.es/36237/ |
| OAI Identifier: | oai:oa.upm.es:36237 |
| Deposited by: | Biblioteca Facultad de Informatica |
| Deposited on: | 19 Jun 2015 08:04 |
| Last Modified: | 04 Feb 2016 12:05 |
