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Building an IT service catalog in a small company as the main input for the IT financial management
Citation
Arcilla Cobián, Magdalena and Calvo-Manzano Villalón, José Antonio and San Feliu Gilabert, Tomás (2013). Building an IT service catalog in a small company as the main input for the IT financial management. "Computer Standards & Interfaces", v. 36 (n. 1); pp. 42-53. ISSN 0920-5489. https://doi.org/10.1016/j.csi.2013.07.003.
Description
| Title: | Building an IT service catalog in a small company as the main input for the IT financial management |
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| Author/s: |
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| Item Type: | Article |
| Título de Revista/Publicación: | Computer Standards & Interfaces |
| Date: | November 2013 |
| ISSN: | 0920-5489 |
| Volume: | 36 |
| Subjects: | |
| Freetext Keywords: | IT service catalog; Very small, small and medium companies; Process asset library; IT financial management; IT service management |
| Faculty: | Facultad de Informática (UPM) |
| Department: | Lenguajes y Sistemas Informáticos e Ingeniería del Software |
| Creative Commons Licenses: | Recognition - No derivative works - Non commercial |
Abstract
IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog.
More information
| Item ID: | 40049 |
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| DC Identifier: | https://oa.upm.es/40049/ |
| OAI Identifier: | oai:oa.upm.es:40049 |
| DOI: | 10.1016/j.csi.2013.07.003 |
| Official URL: | http://www.sciencedirect.com/science/article/pii/S0920548913000688 |
| Deposited by: | Memoria Investigacion |
| Deposited on: | 24 Mar 2017 12:39 |
| Last Modified: | 24 Mar 2017 13:24 |
