Conflict Resolution to Project Performance

Prieto Remón, Tomás, Cobo Benita, José Ramón, Ortiz Marcos, Isabel ORCID: and Uruburu Colsa, Ángel ORCID: (2015). Conflict Resolution to Project Performance. "Procedia Social and Behavioral Sciences", v. 194 (n. 2); pp. 155-164. ISSN 1877-0428.


Title: Conflict Resolution to Project Performance
Item Type: Article
Título de Revista/Publicación: Procedia Social and Behavioral Sciences
Date: July 2015
ISSN: 1877-0428
Volume: 194
Freetext Keywords: Conflict management strategies; stakeholders; conflict sources and project management
Faculty: E.T.S.I. Industriales (UPM)
Department: Ingeniería de Organización, Administración de Empresas y Estadística
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Conflict resolution is a key issue to manage when dealing with diverse stakeholders. By analysing in depth the most relevant and implicit aspects of the construct "conflict", this study focuses on examining how the five main strategies in solving common disagreements are adopted by considering different conflict sources. Hypotheses are tested using data collected from both the academic and business world. Perceptions of project managers and team members allows the authors not only to find significant differences by role played or type of organization, but to narrow the design of future approaches to investigate the relation between conflict and project performance. More specifically, the research indicates that project managers adopt confronting and compromising styles in most cases as first options, highlighting the influence of responsibility degree factor in how issues are undertaken within a project team.

More information

Item ID: 40761
DC Identifier:
OAI Identifier:
DOI: 10.1016/j.sbspro.2015.06.129
Official URL:
Deposited by: Memoria Investigacion
Deposited on: 10 Jun 2016 08:19
Last Modified: 17 Mar 2017 14:37
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