Challenges of gamification in software process improvement

Alhammad, Manal M. and Moreno Sánchez-Capuchino, Ana María ORCID: (2020). Challenges of gamification in software process improvement. "Journal of Software: Evolution and Process", v. 32 (n. 6); pp. 1-13. ISSN 2047-7473.


Title: Challenges of gamification in software process improvement
Item Type: Article
Título de Revista/Publicación: Journal of Software: Evolution and Process
Date: January 2020
ISSN: 2047-7473
Volume: 32
Freetext Keywords: Software process improvement; SPI; Gamification; Systematic mapping
Faculty: E.T.S. de Ingenieros Informáticos (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Software process improvement (SPI) initiatives have contributed for a long time to the progress of software development. However, the outcome of such initiatives has not always been as effective as expected. The literature of SPI points out that motivation of practitioners involved in SPI initiatives is a critical factor for its success. On the other hand, gamification has been perceived as motivational and has the potential to improve people's engagement. Thus, researchers have been recently investigating the impact of gamification in increasing the motivation and commitment of the organization members involved in SPI. Despite the novelty of the field, we see the integration of gamification and SPI as an opportunity of study and research. The aim of this paper is to investigate and report the state of the practice in this field, identifying key challenges faced by organizations wishing to incorporate gamification into their SPI initiatives. One of the main challenges identified is related to the complexity of gamifying SPI because it involves different organizational roles and aspects that may require designing different gamification strategies. Another relevant issue is the need of more empirical data to provide sound evidence about the real impact of gamification on improving SPI initiatives.

More information

Item ID: 65243
DC Identifier:
OAI Identifier:
DOI: 10.1002/smr.2231
Official URL:
Deposited by: Memoria Investigacion
Deposited on: 10 Nov 2020 09:44
Last Modified: 10 Nov 2020 09:44
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