Designing a digital key for hotel applications

Dikken, Niels (2020). Designing a digital key for hotel applications. Thesis (Master thesis), E.T.S. de Ingenieros Informáticos (UPM).


Title: Designing a digital key for hotel applications
  • Dikken, Niels
Item Type: Thesis (Master thesis)
Masters title: Human Computer Interaction and Design
Date: June 2020
Faculty: E.T.S. de Ingenieros Informáticos (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

Full text

[thumbnail of TFM_NIELS_DIKKEN.pdf]
PDF - Requires a PDF viewer, such as GSview, Xpdf or Adobe Acrobat Reader
Download (2MB) | Preview


Although hotels have already started to implement online check-ins and digital keys in their applications, there has not been much research on the design of these prominent features. This thesis focuses on designing a digital key that is both easy to use and perceived as safe. A Research through Design approach was followed consisting of semi-structured interviews, an analysis of textual user reviews, and Lo-Fi and Hi-Fi prototyping in order to understand the needs and problems users face while receiving and using a digital key, as well as to provide further design directions for this feature. The findings showed that using a mobile phone to open a door or gate was already part of some of the participants' daily life. Still, many people do not like to rush into this digitalization. Hotel guests do not seem very worried about safety and using a digital key because the level of trust is high in the hospitality industry. The design presented in this paper serves as a starting point on how to design the receiving and using of a digital key.

More information

Item ID: 65864
DC Identifier:
OAI Identifier:
Deposited by: Biblioteca Facultad de Informatica
Deposited on: 12 Jan 2021 08:17
Last Modified: 12 Jan 2021 08:17
  • Logo InvestigaM (UPM)
  • Logo GEOUP4
  • Logo Open Access
  • Open Access
  • Logo Sherpa/Romeo
    Check whether the anglo-saxon journal in which you have published an article allows you to also publish it under open access.
  • Logo Dulcinea
    Check whether the spanish journal in which you have published an article allows you to also publish it under open access.
  • Logo de Recolecta
  • Logo del Observatorio I+D+i UPM
  • Logo de OpenCourseWare UPM