Innovation management and co-creation in KIBs: An approach to the ICT services sector

Hidalgo Nuchera, Antonio and Herrera González, Rafael (2020). Innovation management and co-creation in KIBs: An approach to the ICT services sector. In: "11th Academy of Innovation, Entrepreneurship, and Knowledge Conference", June 23-24, 2020, On line. pp. 1-25.

Description

Title: Innovation management and co-creation in KIBs: An approach to the ICT services sector
Author/s:
  • Hidalgo Nuchera, Antonio
  • Herrera González, Rafael
Item Type: Presentation at Congress or Conference (Article)
Event Title: 11th Academy of Innovation, Entrepreneurship, and Knowledge Conference
Event Dates: June 23-24, 2020
Event Location: On line
Title of Book: 11th Academy of Innovation, Entrepreneurship, and Knowledge Conference
Date: 2020
Subjects:
Freetext Keywords: Services innovation; innovation management; co-creation; KIBs; ICT
Faculty: E.T.S.I. Industriales (UPM)
Department: Ingeniería de Organización, Administración de Empresas y Estadística
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

The information and communications technology (ICT) services sector is currently a key sector for the management of other high added value services such as software, financial or health services, and is characterized by the companies that make it up having a high level of competitiveness driven by strong advancement of technology and knowledge. Based on the analysis of existing models, an innovation management model has been proposed in this paper that allows for analyzing the process of co-creation in companies in this sector. The results obtained indicate that the generation of added value in ICT services requires the implementation of co-creation processes in which different actors are involved. In this context, customers, partners and suppliers play an important role, while this is not the case with universities.

More information

Item ID: 66368
DC Identifier: https://oa.upm.es/66368/
OAI Identifier: oai:oa.upm.es:66368
Official URL: https://www.aciek-academy.com/previous-aciek/conference-2020-online/
Deposited by: Memoria Investigacion
Deposited on: 17 Mar 2021 18:10
Last Modified: 17 Mar 2021 18:10
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