Innovation management and co-creation in KIBs: An approach to the ICT services sector

Abstract

The information and communications technology (ICT) services sector is currently a key sector for the management of other high added value services such as software, financial or health services, and is characterized by the companies that make it up having a high level of competitiveness driven by strong advancement of technology and knowledge. Based on the analysis of existing models, an innovation management model has been proposed in this paper that allows for analyzing the process of co-creation in companies in this sector. The results obtained indicate that the generation of added value in ICT services requires the implementation of co-creation processes in which different actors are involved. In this context, customers, partners and suppliers play an important role, while this is not the case with universities.