Full text
Preview |
PDF
- Requires a PDF viewer, such as GSview, Xpdf or Adobe Acrobat Reader
Download (230kB) | Preview |
Introducing IT Ccost Services Management in a Small Enterprise
Citation
Albero, Filipe and Amillo Gil, June and Arcilla, Magdalena and Calvo-Manzano Villalon, Jose Antonio (2010). Introducing IT Ccost Services Management in a Small Enterprise. In: "17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010", 01/09/2010 - 03/09/2010, Grenoble, Francia. ISBN 978-3-642-15665-6.
Description
| Title: | Introducing IT Ccost Services Management in a Small Enterprise |
|---|---|
| Author/s: |
|
| Item Type: | Presentation at Congress or Conference (Article) |
| Event Title: | 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010 |
| Event Dates: | 01/09/2010 - 03/09/2010 |
| Event Location: | Grenoble, Francia |
| Title of Book: | Proceedings of the 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010 |
| Date: | 2010 |
| ISBN: | 978-3-642-15665-6 |
| Subjects: | |
| Faculty: | Facultad de Informática (UPM) |
| Department: | Lenguajes y Sistemas Informáticos e Ingeniería del Software |
| Creative Commons Licenses: | Recognition - No derivative works - Non commercial |
Abstract
This papers shows a case study on the implementation of a financial management system related to IT service in a small enterprise whose core business is not IT related. Process models (ITIL is the nost popular) describe "what to do" but not "how to do". Moreover, small non IT enterprises do not the value of IT services provided by their providers the value of the assets underlying the provisioning of those services, and the quallification of operational forecasting. Introducing Financial Management is the Key to connect the business and IT, and in this way, getting opeational visibility, and insight and superior decision making. A case study is presented describing the first steps given in order to introduce IT cost services management, enhancing decision making and obtaining operational control.
More information
| Item ID: | 8123 |
|---|---|
| DC Identifier: | https://oa.upm.es/8123/ |
| OAI Identifier: | oai:oa.upm.es:8123 |
| Official URL: | http://2010.eurospi.net/ |
| Deposited by: | Memoria Investigacion |
| Deposited on: | 12 Aug 2011 11:58 |
| Last Modified: | 20 Apr 2016 17:01 |
