?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Paolino%2C+Lilyam&rft.aulast=Paolino&rft.aufirst=Lilyam&rft.title=Solving+Incidents+in+Telecommunications+Using+a+Multiagent+System&rft.date=2011&rft.btitle=Proceedings+of+2011+IEEE+International+Conference+on+Intelligence+and+Security+Informatics+(ISI)&rft.isbn=978-1-4577-0082-8&rft.genre=proceeding