@inproceedings{upm20985,
           title = {The road to e-services: online and mobile games as enablers},
       booktitle = {Serious Gaming and Social Connect 2012},
           pages = {1--11},
            year = {2012},
             url = {https://oa.upm.es/20985/},
          author = {Prato, Giuditta de and Feijoo Gonz{\'a}lez, Claudio Antonio and Simon, Jean Paul},
        abstract = {Institute for Prospective Technological Studies Mission: - to provide customer-driven support to the EU policymaking process - by developing science based responses to policy challenges - having both socio-economic and scientific /technological dimension.}
}