Urueña López, Alberto and Hidalgo Nuchera, Antonio (2014). Justice, emotions and satisfaction in complaint behavior in services. In: "23rd International Conference for the International Association of Management of Technology. Science, Technology, and Innovation in the Age Of Economic, Political and Security Challenges", 22/05/2014 - 26/05/2014, Washington, D.C. (USA). ISBN 0-9815817-7-3. pp. 622-639.