?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.title=Proyecto+de+migraci%C3%B3n+de+herramienta+de+gesti%C3%B3n+de+servicios&rft.creator=Gonz%C3%A1lez+Arias%2C+Luis&rft.contributor=S%C3%A1nchez+Fern%C3%A1ndez%2C+Luis&rft.subject=Computer+Science&rft.description=Este+trabajo+de+fin+de+grado+describe+el+desarrollo+de+un+proceso+de+migraci%C3%B3n+de+una+herramienta+ITSM.+Este+proceso+es+solicitado+por+parte+de+una+empresa+(Cliente)+que+busca+una+mejora+y+simplificaci%C3%B3n+en+sus+procesos+TI+actuales+(ITSM1).+A+esta+solicitud+se+le+propone%2C+por+parte+de+un+fabricante+de+otra+herramienta+del+sector+(Fabricante)%2C+una+soluci%C3%B3n+integrada+que+satisfaga+estas+necesidades+(ITSM2).+Dicho+desarrollo+consta+de+dos+partes%3A+La+primera+es+un+pliego+t%C3%ADpico+de+contrataci%C3%B3n+con+los+requerimientos+que+determina+el+cliente+y+que+re%C3%BAne+las+caracter%C3%ADsticas+principales+que+suelen+ser+comunes+en+este+tipo+de+proyectos.+Y+la+segunda%2C+es+la+propuesta+t%C3%A9cnica+a+ese+pliego%2C+en+la+cual+se+detallan+todas+las+soluciones+a+los+requerimientos+del+cliente%2C+aport%C3%A1ndole+un+valor+a%C3%B1adido.%0D%0ALa+soluci%C3%B3n+propuesta+por+la+empresa+Fabricante+es+una+soluci%C3%B3n+integrada+para+gestionar+los+servicios+de+Cliente.+Es+una+soluci%C3%B3n+que+le+ayudar%C3%A1+a+personalizar+y+automatizar+la+prestaci%C3%B3n+de+servicios+y+aumentar+la+productividad+de+los+empleados.+La+personalizaci%C3%B3n+sin+c%C3%B3digo+es+una+de+las+claves+del+%C3%A9xito+ITSM2.+Otro+componente+importante+que+destacar+es+ITMS-Portal%2C+tecnolog%C3%ADa+incluida+en+ITSM2+que+permite+poner+a+disposici%C3%B3n+del+usuario+interfaces+adaptables+y+amigables+que+funcionan+en+cualquier+dispositivo.+%0D%0AAbstract%3A%0D%0AThe+hereby+Thesis+describe+de+development+of+a+ITMS+tool+migration+process.+This+process+is+requested+by+an+enterprise+(Cliente)%2C+who+is+looking+for+an+improvement+and+reduction+of+its+current+IT+processes+(ITSM1).+As+requested%2C+an+integrated+solution+is+proposed+by+a+manufacturer+of+a+similar+tool+(Fabricante)+which+will+cover+all+clients+needs+(ITSM2).+This+development+is+composed+by+two+parts%3A+The+first+one+is+a+typical+list+of+requirements+determined+by+the+client+that+gathers+all+mean+features+that+are+common+in+this+kind+of+projects.+And+the+second+one+is+the+technical+proposal+which+details+all+solutions+to+each+of+the+client%E2%80%99s+requirement+with+value+added.+The+solution+submited+by+the+Fabricante+enterprise+is+an+integrated+proposal+for+managing+client%E2%80%99s+processes+which+will+help+them+customize+and+improve+their+services+and+increase+employees+performances.+The+codeless+customization+is+one+of+the+keys+of+ITSM2%E2%80%99s+success.+Another+important+element+is+the+ITSM-Portal+included+in+this+solution+which+allow+to+the+end+users+the+access+to+adaptables+and+more+friendly+interfaces+that+can+be+used+from+any+device.&rft.publisher=E.T.S.I+de+Sistemas+Inform%C3%83%C2%A1ticos+(UPM)&rft.rights=https%3A%2F%2Fcreativecommons.org%2Flicenses%2Fby-nc-nd%2F3.0%2Fes%2F&rft.date=2020-06&rft.type=info%3Aeu-repo%2Fsemantics%2FbachelorThesis&rft.type=Final+Project&rft.type=PeerReviewed&rft.format=application%2Fpdf&rft.language=spa&rft.rights=info%3Aeu-repo%2Fsemantics%2FrestrictedAccess&rft.identifier=https%3A%2F%2Foa.upm.es%2F64084%2F