An extended approach for service innovation study: an empirical research

D'Alvano, Luigi y Hidalgo Nuchera, Antonio (2011). An extended approach for service innovation study: an empirical research. En: "5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización", 07/09/2011 - 09/09/2011, Cartagena, España. pp. 568-577.

Descripción

Título: An extended approach for service innovation study: an empirical research
Autor/es:
  • D'Alvano, Luigi
  • Hidalgo Nuchera, Antonio
Tipo de Documento: Ponencia en Congreso o Jornada (Artículo)
Título del Evento: 5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización
Fechas del Evento: 07/09/2011 - 09/09/2011
Lugar del Evento: Cartagena, España
Título del Libro: Proceedings of 5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización
Fecha: 2011
Materias:
Escuela: E.T.S.I. Industriales (UPM)
Departamento: Ingeniería de Organización, Administración de Empresas y Estadística
Licencias Creative Commons: Reconocimiento - Sin obra derivada - No comercial

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Resumen

Initially, service sector was defined as complementary to manufacturing sector. This situation has changed in recent times; services growth has resulted in a dominance of employment and economic activity in most developed nations and is becoming a key process for the competitiveness of their industrial sectors. New services related to commodities have become a strategy to differentiate their value proposition (Robinson et al., 2002). The service sector's importance is evident when evaluating its share in the gross domestic product. According to the World Bank (2011), in 2009, 74.8% of GDP in the euro area and 77.5% in United States were attributed to services. Globalization and use of information and communication technology has accelerated dissemination of knowledge and increasing customer expectations about services available worldwide. Innovation becomes essential to ensure that service organizations respond with appropriate products and services for each market segment. Customized and placed on time-tomarket new services require a more developed innovation process. Service innovation and new service development process are cited as one of the priorities for academic research in the following years (Karniouchina et al., 2005) This paper has the following objectives: -To present a model for the analysis of innovation process through the service value network, -To verify its applicability through an empirical research, and -To identify the path and mode of innovation for a group of studied organizations and to compare it with previous studies.

Más información

ID de Registro: 12035
Identificador DC: http://oa.upm.es/12035/
Identificador OAI: oai:oa.upm.es:12035
Depositado por: Memoria Investigacion
Depositado el: 18 Sep 2012 07:23
Ultima Modificación: 21 Abr 2016 11:11
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