An extended approach for service innovation study: an empirical research

D'Alvano, Luigi and Hidalgo Nuchera, Antonio (2011). An extended approach for service innovation study: an empirical research. In: "5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización", 07/09/2011 - 09/09/2011, Cartagena, España. pp. 568-577.

Description

Title: An extended approach for service innovation study: an empirical research
Author/s:
  • D'Alvano, Luigi
  • Hidalgo Nuchera, Antonio
Item Type: Presentation at Congress or Conference (Article)
Event Title: 5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización
Event Dates: 07/09/2011 - 09/09/2011
Event Location: Cartagena, España
Title of Book: Proceedings of 5th International Conference on Industrial Engineering and Industrial Management. XV Congreso de Ingeniería de Organización
Date: 2011
Subjects:
Faculty: E.T.S.I. Industriales (UPM)
Department: Ingeniería de Organización, Administración de Empresas y Estadística
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

Initially, service sector was defined as complementary to manufacturing sector. This situation has changed in recent times; services growth has resulted in a dominance of employment and economic activity in most developed nations and is becoming a key process for the competitiveness of their industrial sectors. New services related to commodities have become a strategy to differentiate their value proposition (Robinson et al., 2002). The service sector's importance is evident when evaluating its share in the gross domestic product. According to the World Bank (2011), in 2009, 74.8% of GDP in the euro area and 77.5% in United States were attributed to services. Globalization and use of information and communication technology has accelerated dissemination of knowledge and increasing customer expectations about services available worldwide. Innovation becomes essential to ensure that service organizations respond with appropriate products and services for each market segment. Customized and placed on time-tomarket new services require a more developed innovation process. Service innovation and new service development process are cited as one of the priorities for academic research in the following years (Karniouchina et al., 2005) This paper has the following objectives: -To present a model for the analysis of innovation process through the service value network, -To verify its applicability through an empirical research, and -To identify the path and mode of innovation for a group of studied organizations and to compare it with previous studies.

More information

Item ID: 12035
DC Identifier: http://oa.upm.es/12035/
OAI Identifier: oai:oa.upm.es:12035
Deposited by: Memoria Investigacion
Deposited on: 18 Sep 2012 07:23
Last Modified: 21 Apr 2016 11:11
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