Proposal of a three level complexity model for office automation

Resumen

Office automation is one of the fields where the
complexity related with technologies and working
environments can be best shown. This is the starting
point we have chosen to build up a theoretical model
that shows us a scene quite different from the one
traditionally considered. Through the development of
the model, the levels of complexity associated with
office automation and office environments have been
identified, establishing a relationship between them.
Thus, the model allows to state a general principle
for sociotechnical design of office automation
systems, comprising the ontological distinctions
needed to properly evaluate each particular
technology and its virtual contribution to office
automation. From this fact comes the model's
taxonomic ability to draw a global perspective of the
state-of-art in office automation technologies.