Assessing the passengers’ perception of implemented advanced management measures in bus service

Cascajo Jiménez, Rocío and Monzón de Cáceres, Andrés (2014). Assessing the passengers’ perception of implemented advanced management measures in bus service. In: "XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística (PANAM 2014)", 11/06/2014-13/06/2014, Santander, España. ISBN 978-84-617-0085-1. pp. 1-16.

Description

Title: Assessing the passengers’ perception of implemented advanced management measures in bus service
Author/s:
  • Cascajo Jiménez, Rocío
  • Monzón de Cáceres, Andrés
Item Type: Presentation at Congress or Conference (Article)
Event Title: XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística (PANAM 2014)
Event Dates: 11/06/2014-13/06/2014
Event Location: Santander, España
Title of Book: Actas del XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística : celebrado del 11 al 13 de junio de 2014, en Santander
Date: June 2014
ISBN: 978-84-617-0085-1
Subjects:
Freetext Keywords: passengers’ satisfaction, quality of bus services, multimodal real-time information measures
Faculty: E.T.S.I. Caminos, Canales y Puertos (UPM)
Department: Ingeniería Civil: Transporte y Territorio
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

The aim of this investigation is to evaluate the passenger?s perception of some attributes related to quality of bus services, and how this perception changes with the implementation of different measures. Surveys to passengers riding different bus lines were conducted in two scenarios: before the implementation of the measures and after the measures were implemented. The results of the passenger surveys were statistically analysed; then, an ordered logit model was used to analyse the differences between surveys thanks to the implemented measures. Finally, a factor analysis was done to identify the underlying unobserved factors (latent variables) that the respondents perceived

More information

Item ID: 36976
DC Identifier: http://oa.upm.es/36976/
OAI Identifier: oai:oa.upm.es:36976
Official URL: http://www.panam2014.unican.es/index.php?lang=es
Deposited by: Memoria Investigacion
Deposited on: 20 Jul 2015 12:35
Last Modified: 21 Jul 2015 11:13
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