Urban transport interchanges: Importance-Performance analysis for evaluating perceived quality

Hernández del Olmo, Sara and Monzón de Cáceres, Andrés and Oña, Rocío de (2014). Urban transport interchanges: Importance-Performance analysis for evaluating perceived quality. In: "XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística (PANAM 2014)", 11/06/2014-13/06/2014, Santander, España. ISBN 978-84-617-0085-1. pp. 1-16.

Description

Title: Urban transport interchanges: Importance-Performance analysis for evaluating perceived quality
Author/s:
  • Hernández del Olmo, Sara
  • Monzón de Cáceres, Andrés
  • Oña, Rocío de
Item Type: Presentation at Congress or Conference (Article)
Event Title: XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística (PANAM 2014)
Event Dates: 11/06/2014-13/06/2014
Event Location: Santander, España
Title of Book: Actas del XVIII Congreso Panamericano de Ingeniería de Tránsito, Transporte y Logística : celebrado del 11 al 13 de junio de 2014, en Santander
Date: June 2014
ISBN: 978-84-617-0085-1
Subjects:
Faculty: E.T.S.I. Caminos, Canales y Puertos (UPM)
Department: Ingeniería Civil: Transporte y Territorio
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

As the world becomes more urbanised, public transport in cities must seek to provide viable alternatives to individual car transport. At an urban level, interchanges in public transport networks provide easy transfers between and within different transport modes and facilitate seamless travel. This study proposes a methodological framework with which to identify the factors that travellers view as key elements of an urban transport interchange. An attitudinal survey was undertaken in order to collect information about users? needs and perceptions in the Moncloa interchange in Madrid, Spain. The results obtained from an Importance-Performance Analysis (IPA) show that aspects related to the signposting of different facilities and transport services, the internal design of the interchange and the surrounding area, and safety and security are the greatest strengths of the interchange.

More information

Item ID: 36982
DC Identifier: http://oa.upm.es/36982/
OAI Identifier: oai:oa.upm.es:36982
Official URL: http://www.panam2014.unican.es/index.php?lang=es
Deposited by: Memoria Investigacion
Deposited on: 21 Jul 2015 11:32
Last Modified: 21 Jul 2015 11:32
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