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Building an IT service catalog in a small company as the main input for the IT financial management
Cita
Arcilla Cobián, Magdalena, Calvo-Manzano Villalón, José Antonio 
ORCID: https://orcid.org/0000-0002-2864-2203 and San Feliu Gilabert, Tomás ORCID: https://orcid.org/0000-0002-6104-7430
(2013).
Building an IT service catalog in a small company as the main input for the IT financial management.
"Computer Standards & Interfaces", v. 36
(n. 1);
pp. 42-53.
ISSN 0920-5489.
https://doi.org/10.1016/j.csi.2013.07.003.
ORCID: https://orcid.org/0000-0002-2864-2203 and San Feliu Gilabert, Tomás ORCID: https://orcid.org/0000-0002-6104-7430
(2013).
Building an IT service catalog in a small company as the main input for the IT financial management.
"Computer Standards & Interfaces", v. 36
(n. 1);
pp. 42-53.
ISSN 0920-5489.
https://doi.org/10.1016/j.csi.2013.07.003.
Descripción
| Título: | Building an IT service catalog in a small company as the main input for the IT financial management |
|---|---|
| Autor/es: |
|
| Tipo de Documento: | Artículo |
| Título de Revista/Publicación: | Computer Standards & Interfaces |
| Fecha: | Noviembre 2013 |
| ISSN: | 0920-5489 |
| Volumen: | 36 |
| Número: | 1 |
| Materias: | |
| ODS: | |
| Palabras Clave Informales: | IT service catalog; Very small, small and medium companies; Process asset library; IT financial management; IT service management |
| Escuela: | Facultad de Informática (UPM) [antigua denominación] |
| Departamento: | Lenguajes y Sistemas Informáticos e Ingeniería del Software |
| Licencias Creative Commons: | Reconocimiento - Sin obra derivada - No comercial |
Resumen
IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog.
Más información
| ID de Registro: | 40049 |
|---|---|
| Identificador DC: | https://oa.upm.es/40049/ |
| Identificador OAI: | oai:oa.upm.es:40049 |
| URL Portal Científico: | https://portalcientifico.upm.es/es/ipublic/item/5489112 |
| Identificador DOI: | 10.1016/j.csi.2013.07.003 |
| URL Oficial: | http://www.sciencedirect.com/science/article/pii/S... |
| Depositado por: | Memoria Investigacion |
| Depositado el: | 24 Mar 2017 12:39 |
| Ultima Modificación: | 12 Nov 2025 00:00 |
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