Building an IT service catalog in a small company as the main input for the IT financial management

Arcilla Cobián, Magdalena and Calvo-Manzano Villalón, José Antonio and San Feliu Gilabert, Tomás (2013). Building an IT service catalog in a small company as the main input for the IT financial management. "Computer Standards & Interfaces", v. 36 (n. 1); pp. 42-53. ISSN 0920-5489. https://doi.org/10.1016/j.csi.2013.07.003.

Description

Title: Building an IT service catalog in a small company as the main input for the IT financial management
Author/s:
  • Arcilla Cobián, Magdalena
  • Calvo-Manzano Villalón, José Antonio
  • San Feliu Gilabert, Tomás
Item Type: Article
Título de Revista/Publicación: Computer Standards & Interfaces
Date: November 2013
Volume: 36
Subjects:
Freetext Keywords: IT service catalog; Very small, small and medium companies; Process asset library; IT financial management; IT service management
Faculty: Facultad de Informática (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

Full text

[img]
Preview
PDF - Requires a PDF viewer, such as GSview, Xpdf or Adobe Acrobat Reader
Download (1MB) | Preview

Abstract

IT departments in non-IT small companies lack guidelines for defining the services they provide and for assigning costs to these services. This article compares international models and standards and describes an approach that can be used by these companies in order to define and implement their service catalog to be used as an input for their IT financial management. The proposed solution is based on the concept of a process asset library. The proposal has been tested in a non-IT small company. The results provide useful insights for companies interested in defining their own service catalog from a standard service catalog.

More information

Item ID: 40049
DC Identifier: http://oa.upm.es/40049/
OAI Identifier: oai:oa.upm.es:40049
DOI: 10.1016/j.csi.2013.07.003
Official URL: http://www.sciencedirect.com/science/article/pii/S0920548913000688
Deposited by: Memoria Investigacion
Deposited on: 24 Mar 2017 12:39
Last Modified: 24 Mar 2017 13:24
  • Logo InvestigaM (UPM)
  • Logo GEOUP4
  • Logo Open Access
  • Open Access
  • Logo Sherpa/Romeo
    Check whether the anglo-saxon journal in which you have published an article allows you to also publish it under open access.
  • Logo Dulcinea
    Check whether the spanish journal in which you have published an article allows you to also publish it under open access.
  • Logo de Recolecta
  • Logo del Observatorio I+D+i UPM
  • Logo de OpenCourseWare UPM