Un caso de estudio dsobre el control de servicios de TI en una empresa pequeña

Albero, Filipe and Calvo-Manzano Villalon, Jose Antonio and Arcilla, Magdalena (2010). Un caso de estudio dsobre el control de servicios de TI en una empresa pequeña. In: "5º Conferencia Ibérica de Sistemas y Tecnologías de Información", 16/06/2010 - 19/06/2010, Santiago de Compostela, España. ISBN 978-989-96247-2-6.

Description

Title: Un caso de estudio dsobre el control de servicios de TI en una empresa pequeña
Author/s:
  • Albero, Filipe
  • Calvo-Manzano Villalon, Jose Antonio
  • Arcilla, Magdalena
Item Type: Presentation at Congress or Conference (Article)
Event Title: 5º Conferencia Ibérica de Sistemas y Tecnologías de Información
Event Dates: 16/06/2010 - 19/06/2010
Event Location: Santiago de Compostela, España
Title of Book: Actas de la 5º Conferencia Ibérica de Sistemas y Tecnologías de Información
Date: 2010
ISBN: 978-989-96247-2-6
Subjects:
Freetext Keywords: financial management; ITIL; small enterprise; IT costs; IT budget
Faculty: E.U. de Informática (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This paper shows a case study related to the implementation of the financial management process in a small enterprise whose core business is not Information Technology (IT). A brief description of ITIL v3 financial management process is presented. Then, the target enterprise and its IT infrastructure are described. Finally, it shows how it has begun to implement the financial management process through IT costs accounting of the previous year, which makes the baseline, to make the IT budget for the current year.

More information

Item ID: 8116
DC Identifier: http://oa.upm.es/8116/
OAI Identifier: oai:oa.upm.es:8116
Official URL: http://www.aisti.eu/cisti2010/
Deposited by: Memoria Investigacion
Deposited on: 16 Sep 2011 08:48
Last Modified: 20 Apr 2016 17:01
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