Introducing IT Ccost Services Management in a Small Enterprise

Albero, Filipe and Amillo Gil, June and Arcilla, Magdalena and Calvo-Manzano Villalon, Jose Antonio (2010). Introducing IT Ccost Services Management in a Small Enterprise. In: "17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010", 01/09/2010 - 03/09/2010, Grenoble, Francia. ISBN 978-3-642-15665-6.

Description

Title: Introducing IT Ccost Services Management in a Small Enterprise
Author/s:
  • Albero, Filipe
  • Amillo Gil, June
  • Arcilla, Magdalena
  • Calvo-Manzano Villalon, Jose Antonio
Item Type: Presentation at Congress or Conference (Article)
Event Title: 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010
Event Dates: 01/09/2010 - 03/09/2010
Event Location: Grenoble, Francia
Title of Book: Proceedings of the 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010
Date: 2010
ISBN: 978-3-642-15665-6
Subjects:
Faculty: Facultad de Informática (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

This papers shows a case study on the implementation of a financial management system related to IT service in a small enterprise whose core business is not IT related. Process models (ITIL is the nost popular) describe "what to do" but not "how to do". Moreover, small non IT enterprises do not the value of IT services provided by their providers the value of the assets underlying the provisioning of those services, and the quallification of operational forecasting. Introducing Financial Management is the Key to connect the business and IT, and in this way, getting opeational visibility, and insight and superior decision making. A case study is presented describing the first steps given in order to introduce IT cost services management, enhancing decision making and obtaining operational control.

More information

Item ID: 8123
DC Identifier: http://oa.upm.es/8123/
OAI Identifier: oai:oa.upm.es:8123
Official URL: http://2010.eurospi.net/
Deposited by: Memoria Investigacion
Deposited on: 12 Aug 2011 11:58
Last Modified: 20 Apr 2016 17:01
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