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Introducing IT Ccost Services Management in a Small Enterprise
Cita
Albero Pomar, Filipe, Amillo Gil, June 
ORCID: https://orcid.org/0000-0001-8416-1191, Arcilla Cobián, Magdalena and Calvo-Manzano Villalón, José Antonio ORCID: https://orcid.org/0000-0002-2864-2203
(2010).
Introducing IT Ccost Services Management in a Small Enterprise.
En: "17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010", 01/09/2010 - 03/09/2010, Grenoble, Francia. ISBN 978-3-642-15665-6.
ORCID: https://orcid.org/0000-0001-8416-1191, Arcilla Cobián, Magdalena and Calvo-Manzano Villalón, José Antonio ORCID: https://orcid.org/0000-0002-2864-2203
(2010).
Introducing IT Ccost Services Management in a Small Enterprise.
En: "17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010", 01/09/2010 - 03/09/2010, Grenoble, Francia. ISBN 978-3-642-15665-6.
Descripción
| Título: | Introducing IT Ccost Services Management in a Small Enterprise |
|---|---|
| Autor/es: |
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| Tipo de Documento: | Ponencia en Congreso o Jornada (Artículo) |
| Título del Evento: | 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010 |
| Fechas del Evento: | 01/09/2010 - 03/09/2010 |
| Lugar del Evento: | Grenoble, Francia |
| Título del Libro: | Proceedings of the 17th European Systems and Software Process Improvement and Innovation Conference, EuroSPI'2010 |
| Fecha: | 2010 |
| ISBN: | 978-3-642-15665-6 |
| Materias: | |
| ODS: | |
| Escuela: | Facultad de Informática (UPM) [antigua denominación] |
| Departamento: | Lenguajes y Sistemas Informáticos e Ingeniería del Software |
| Licencias Creative Commons: | Reconocimiento - Sin obra derivada - No comercial |
Resumen
This papers shows a case study on the implementation of a financial management system related to IT service in a small enterprise whose core business is not IT related. Process models (ITIL is the nost popular) describe "what to do" but not "how to do". Moreover, small non IT enterprises do not the value of IT services provided by their providers the value of the assets underlying the provisioning of those services, and the quallification of operational forecasting. Introducing Financial Management is the Key to connect the business and IT, and in this way, getting opeational visibility, and insight and superior decision making. A case study is presented describing the first steps given in order to introduce IT cost services management, enhancing decision making and obtaining operational control.
Más información
| ID de Registro: | 8123 |
|---|---|
| Identificador DC: | https://oa.upm.es/8123/ |
| Identificador OAI: | oai:oa.upm.es:8123 |
| URL Oficial: | http://2010.eurospi.net/ |
| Depositado por: | Memoria Investigacion |
| Depositado el: | 12 Ago 2011 11:58 |
| Ultima Modificación: | 16 Jun 2025 11:26 |
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