Innovation management and co-creation in KIBs: An approach to the ICT services sector

Hidalgo Nuchera, Antonio and Herrera González, Rafael (2020). Innovation management and co-creation in KIBs: An approach to the ICT services sector. "Technological Forecasting & Social Change", v. 161 ; pp. 1-7. ISSN 0040-1625. https://doi.org/10.1016/j.techfore.2020.120278.

Description

Title: Innovation management and co-creation in KIBs: An approach to the ICT services sector
Author/s:
  • Hidalgo Nuchera, Antonio
  • Herrera González, Rafael
Item Type: Article
Título de Revista/Publicación: Technological Forecasting & Social Change
Date: December 2020
ISSN: 0040-1625
Volume: 161
Subjects:
Freetext Keywords: Services innovation; Innovation management; Co-creation; KIBs; ICT
Faculty: E.T.S.I. Industriales (UPM)
Department: Ingeniería de Organización, Administración de Empresas y Estadística
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

The information and communications technology (ICT) services sector is key for the management of other highadded- value services such as software, financial, or health services, and the companies in the sector are characterized by a high level of competitiveness, driven by strong advancement of technology and knowledge. Based on the analysis of existing models, an innovation management model has been proposed in this paper that makes it possible to analyze the process of co-creation in companies in this sector. The results obtained indicate that the generation of added value in ICT services requires the implementation of co-creation processes in which different actors are involved. In this context, customers, partners, and suppliers play an important role, while this is not the case with universities.

More information

Item ID: 65845
DC Identifier: https://oa.upm.es/65845/
OAI Identifier: oai:oa.upm.es:65845
DOI: 10.1016/j.techfore.2020.120278
Official URL: https://www.sciencedirect.com/science/article/pii/S0040162520311045?via%3Dihub
Deposited by: Memoria Investigacion
Deposited on: 18 Jan 2021 17:56
Last Modified: 18 Jan 2021 17:56
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