A survey on service quality description

Kritikos, Kyriakos; Pernici, Barbara; Plebani, Pierluigi; Cappiello, Cinzia; Carro Liñares, Manuel; Comuzzi, Marco; Benbernou, Salima; Brandic, Ivona; Kertész, Attila; Sztaki, Mta y Parkin, Michael (2013). A survey on service quality description. "ACM Computing Surveys", v. 46 (n. 1); pp.. ISSN 0360-0300. https://doi.org/10.1145/2522968.2522969.

Descripción

Título: A survey on service quality description
Autor/es:
  • Kritikos, Kyriakos
  • Pernici, Barbara
  • Plebani, Pierluigi
  • Cappiello, Cinzia
  • Carro Liñares, Manuel
  • Comuzzi, Marco
  • Benbernou, Salima
  • Brandic, Ivona
  • Kertész, Attila
  • Sztaki, Mta
  • Parkin, Michael
Tipo de Documento: Artículo
Título de Revista/Publicación: ACM Computing Surveys
Fecha: 2013
Volumen: 46
Materias:
Palabras Clave Informales: On-line information services - Requirements/specifications - Performance of systems
Escuela: Facultad de Informática (UPM) [antigua denominación]
Departamento: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Licencias Creative Commons: Reconocimiento - Sin obra derivada - No comercial

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Resumen

Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.

Proyectos asociados

TipoCódigoAcrónimoResponsableTítulo
FP7215483Sin especificarSoftware Services and Systems Network/S-CUBESin especificar

Más información

ID de Registro: 29437
Identificador DC: http://oa.upm.es/29437/
Identificador OAI: oai:oa.upm.es:29437
Identificador DOI: 10.1145/2522968.2522969
URL Oficial: http://dl.acm.org/citation.cfm?id=2522969
Depositado por: Memoria Investigacion
Depositado el: 11 Jun 2014 10:07
Ultima Modificación: 27 Abr 2016 07:21
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