A survey on service quality description

Kritikos, Kyriakos and Pernici, Barbara and Plebani, Pierluigi and Cappiello, Cinzia and Carro Liñares, Manuel and Comuzzi, Marco and Benbernou, Salima and Brandic, Ivona and Kertész, Attila and Sztaki, Mta and Parkin, Michael (2013). A survey on service quality description. "ACM Computing Surveys", v. 46 (n. 1); pp.. ISSN 0360-0300. https://doi.org/10.1145/2522968.2522969.

Description

Title: A survey on service quality description
Author/s:
  • Kritikos, Kyriakos
  • Pernici, Barbara
  • Plebani, Pierluigi
  • Cappiello, Cinzia
  • Carro Liñares, Manuel
  • Comuzzi, Marco
  • Benbernou, Salima
  • Brandic, Ivona
  • Kertész, Attila
  • Sztaki, Mta
  • Parkin, Michael
Item Type: Article
Título de Revista/Publicación: ACM Computing Surveys
Date: 2013
ISSN: 0360-0300
Volume: 46
Subjects:
Freetext Keywords: On-line information services - Requirements/specifications - Performance of systems
Faculty: Facultad de Informática (UPM)
Department: Lenguajes y Sistemas Informáticos e Ingeniería del Software
Creative Commons Licenses: Recognition - No derivative works - Non commercial

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Abstract

Quality of service (QoS) can be a critical element for achieving the business goals of a service provider, for the acceptance of a service by the user, or for guaranteeing service characteristics in a composition of services, where a service is defined as either a software or a software-support (i.e., infrastructural) service which is available on any type of network or electronic channel. The goal of this article is to compare the approaches to QoS description in the literature, where several models and metamodels are included. consider a large spectrum of models and metamodels to describe service quality, ranging from ontological approaches to define quality measures, metrics, and dimensions, to metamodels enabling the specification of quality-based service requirements and capabilities as well as of SLAs (Service-Level Agreements) and SLA templates for service provisioning. Our survey is performed by inspecting the characteristics of the available approaches to reveal which are the consolidated ones and which are the ones specific to given aspects and to analyze where the need for further research and investigation lies. The approaches here illustrated have been selected based on a systematic review of conference proceedings and journals spanning various research areas in computer science and engineering, including: distributed, information, and telecommunication systems, networks and security, and service-oriented and grid computing.

Funding Projects

TypeCodeAcronymLeaderTitle
FP7215483UnspecifiedSoftware Services and Systems Network/S-CUBEUnspecified

More information

Item ID: 29437
DC Identifier: http://oa.upm.es/29437/
OAI Identifier: oai:oa.upm.es:29437
DOI: 10.1145/2522968.2522969
Official URL: http://dl.acm.org/citation.cfm?id=2522969
Deposited by: Memoria Investigacion
Deposited on: 11 Jun 2014 10:07
Last Modified: 27 Apr 2016 07:21
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