Madrid food banck: 20 years working on volunteering project in favor of needed people

Resumen

The debate around Food Banks has reactivated at international level, especially in moments of economic crisis. Nevertheless, few scientific papers have focused on analysing the success factors of their management as institutions that work through projects, neither on estimating their social impacts. This paper aims to analyse the Madrid Food Bank which has more than 20 years of learning process based on the ?Working With People ?(WWP) model, which integrates experienced and expert knowledge of the project stakeholders as well as analysing various projects that have been carried out: Great Food Collection, Kilo Operations, Awareness journeys, etc. Results show success in their project management and therefore in the effects generated on the population since its foundation in 1994. During the last years, the creation of new University-Company bonds such as the Food Bank Chair has allowed the expansion of the scope of its actions and projects. The generation of trust in society, its organizational structure and its human capital are the key elements of the achievements of the Food Banks, managing to reach up to 172.400 people and 546 institutions over the past year.